Did you see the sign go up today? Frontier is excited to share the progress of our partnership with the American Red Cross. The sign, set up in Everett, WA on 41st street and Colby, reveals Frontier’s donation of $15,000 to the Snohomish County chapter of the American Red Cross. Frontier is on track to meet our goal of donating $55,000 to the organization through the Great Frontier Donate. To get involved and help raise money visit: frontier.com/redcrossgreatfrontierdonate/ for more details.
Communications Company and Hall of Famer Get Area Little Leagues in Gear
Frontier Communications Corporation (NYSE: FTR) and former Major League great, Jay Buhner are teaming up this season to provide gear for area boys and girls Little League and youth baseball/softball programs. The “Get Your League in Gear” program will provide $1,000 worth of baseball/softball gear and uniforms to six lucky leagues in Washington State. Area residents can enter their league to win this valuable fundraising prize by going to an area Frontier retail store or visiting a Frontier booth at various youth sports events.
Seattle Baseball Hall of Famer and all-star, Jay Buhner is a partner in the program. “We’re excited to have Jay Buhner as part of our initiative to help raise funds for area youth baseball and softball leagues,” said Greg Stephens, Interim Senior Vice President and General Manager at Frontier. “Like Frontier, Buhner knows how important youth baseball and softball organizations are to our communities. The “Get Your League in Gear” program will help six leagues in Washington State offset the cost of new equipment with a $1000 gift certificate to Kimmel Athletic Supply.”
“Get Your League in Gear” is a program designed by Frontier in partnership with 710AM ESPN Seattle, 97. 3 KIRO-FM and Kimmel Athletic Supply to provide $1,000 to six local Little League and youth baseball/softball organizations. New equipment and uniforms is the most important and largest expense for leagues across the United States yet it is the hardest for leagues to fund.
“There is nothing that represents community more than Little League and youth baseball/softball programs for thousands of kids in Washington State,” Stephen’s remarked. “At Frontier, our employees live, work and play in these communities so what better way for us to give back than the “Get Your League in Gear” program.”
The “Get Your League in Gear” program officially began on May 1 and will run through August 20, 2011. Fans can learn more about the program by visiting www.frontierwa.com or stopping by a Frontier retail center at Alderwood Plaza in Lynnwood or Everett Mall in Everett or Frontier tent events in your community. You can also follow Frontier Communications – West Region on Facebook. Six winners will be announced on 710AM ESPN on August 20, 2011.
New voice mail system offers voice and online mail box for residential and business customers
Frontier Communications Corporation (NYSE: FTR) announced the launch of a new enhanced voice messaging system in its Patterson and Livingston markets. The Frontier Message Center is a new voice mail system that will allow Frontier customers to access new features including web access, combined messaging for voice and fax, advanced call management and routing capabilities and Spanish language prompts. “In the digital world we live in the way our customers want to access their information is changing.
The launch of our new Frontier Message Center with online and over the phone capabilities is one way we’re meeting the evolving needs of our phone customers,” said Denise Sperle, Frontier General Manager in Central Valley, California. “Now our customers can visually access their voice mail through our website. Making it more convenient for our customers to stay connected while they are away from home or the office.”
The Frontier Message Center also features more message capacity, longer personal greetings, busy and extended absence greetings, wake up or reminder service, answer message and call return via live reply and special delivery for messages that need to be marked urgent. Through the web portal, customers can also leverage the “Find Me – Follow Me” feature that will attempt to re-direct a call to a subscribers alternate number like a mobile or work telephone.
“Through the Find Me – Follow Me feature our customers can redirect their landlines to alternate numbers like a mobile or office so they never miss a call,” said Sperle. “For many business customers this feature could ensure they never miss a chance to talk to a new customer live.”
The Frontier Message Center is available starting today. Current customers should have received information on how to access the new voice mail system. If the information was not received the customer can call into Frontier’s voice mail system the same as before at 209-892-0674 in Patterson and 209-394-0674 in Livingston or log on to the visual voicemail box at frontier.com/messagecenter. Voice mail stored in the previous mail box can be accessed by dialing 209-892-9112 in Patterson or 209-394-9112 in Livingston.
Here’s some good news from our online security partner F-secure: More people are backing up their irreplaceable data and media. Are you?
In 2009, an F-Secure survey revealed that 44% of Internet users failed to do any sort of backup whatsoever. But times have changed. A new F-Secure poll of 609 Internet users finds that only 14% of users do not make regular backups—a 68% decrease in less than two years.
New methods of backup are catching on—especially online backup. In 2009, only 5% of those surveyed were using online backup. That number is now 24%—a 380% increase.
Why are so many people choosing to backing up their files in the “cloud”? Here are the three reasons why many of Frontier’s customers have switched to online backup.
1. Online backup is easy and automatic.
Once installed and running, Online Backup doesn’t require the discipline that tape/disk/CD/DVD backups do. The backup occurs without interruption as you work. Most importantly, it doesn’t require me to remember to do it.
2. You can’t step on it, spill anything on it or leave it out in the sun.
Any backup system that works for you is better than no backup at all. But having backup disks and drives around may not be the best option for your lifestyle. Online backup saves your files in a location that’s not on your computer and not anywhere in your general location so you can’t lose the data. It also organizes your files in a way that makes sense—important files, Office files, pictures and videos, music and E-mail are automatically saved in your own little corner of the cloud using the same file system as on your PC.
3. New online threats require constant backups.
Have you heard of ransomware? It’s malware that encrypts your files and holds them hostage unless you pay a ransom for their release. If you’re hit by this obnoxious threat, you only hope is that you have your files backed up somewhere not on your computer recently. Online backup greatly increases the chances of having a current version of your files safe and sound if the worst case scenario becomes a reality.
Ready to start backing up your digital life? Sign up for Frontier Peace of Mind through the Great Frontier Donate and we will donate $10 back to your local chapter of the American Red Cross, our partners in preparedness. For details visit our partnership page – www.frontier.com/redcross.
Thank you to all who cast a vote. You don’t have to wait till June to get CPR/AED trained. Visit your local Red Cross today to find out about classes in your area. Already trained, support your local chapter by signing up for Frontier products and services through the Great Frontier Donate.
Just in time for Oregon Bicycle Race Association’s Road Race Championships at the Silverton Road Race on May 14 & 15, Frontier is launching high speed internet in Silverton, Oregon. Residents and businesses in Silverton, Oregon can now access FrontierFastHigh Speed Internet.
For more information on Frontier’s new High Speed Internet service or other products contact Frontier at 877-462-8188. To sign up for High Speed Internet and benefit your local chapter of the American Red Cross visit: www.frontier.com/redcross
Frontier focusing on customer experience by expanding Universal Service Representative model in Everett Center
Frontier Communications announced recently that it is hiring 50 full-time Universal Service Representative positions at its Conversation (Call) Center in Everett. The Universal Service Representatives are the first positions in Everett under our new customer service model that focuses on reducing the number of departments and representatives a customer may interact with to address key concerns regarding new service, billing inquiries and product information.
“We’re very excited to be able to offer additional employment opportunities in our Everett Center,” said Greg Stephens, Interim Washington Senior Vice President and General Manager for Frontier. “As these new positions demonstrate, we’re committed to putting our customers first by providing consultants that can handle most of our customer’s key concerns without having to transfer to other departments.”
Frontier has a 100% U.S. based workforce and a veteran-hiring priority through our agreement with the Employer Partnership to the Armed Forces.
“Our employees live in the areas where they work. They have a personal interest in the economic development and vitality of their markets and they participate in local organizations,” said Stephens. “We’re proud of our Everett sales and service consultants, and we’re thrilled to invite even more people from the North Seattle area to join our team.”
Frontier Communications offers an extensive suite of telecommunications products and services for businesses and consumers. The residential consultants in the Everett Conversation Center are responsible for selling services such as phone, Internet, satellite television and Peace of Mind PC support services. They also help customers with requests for installation or changes to telephone, Internet and related services. “We count on our consultants to create an outstanding experience for both new and existing residential customers,” said Stephens. “Our team members are experts on our products and services and passionate about finding the perfect solution for each customer’s communications needs.”
For more information or to apply online visit www.frontier.com/careers or bring your resume to one of Frontier’s Open House on Tuesday, May 17, from 4 to 7 p.m. or Wednesday, May 18, from 8 to 11 a.m. at the Everett General Office at 1800 41st Street in Everett.
Frontier Communications is an Equal Opportunity Employer. Frontier Communications does not discriminate on the basis of race, color, creed, religion, sex, national origin, age, marital status, citizenship status, disability, sexual orientation, veteran status or any other protected class.
Frontier Communications is opening a new Experience Center retail store in Coos Bay on Saturday, May 7, 2011. The center, located at 276 Laclair Street, will be open from 10 a.m. to 6 p.m. Monday thru Friday.
The Grand Opening celebration will take place on Saturday, May 7 from 9 a.m. – 3 p.m. with a ribbon cutting by the Bay Area chamber of Commerce featuring Representative Arnie Roblan; County Commissioners, Bob Main and Cam Parry; Coos Bay Mayor, Crystal Shoji and North Bend Mayor, Rick Weatherall at 11 a.m. Refreshments will be served all day with coffee and donuts from Sugar Shack Bakery in the morning and a barbeque lunch by North Bend Masonic Lodge. The Alley Oops Shriner Clowns will be on hand to entertain kids with balloons and fun activities.
“The new Experience Center will give our customers a chance to interact with our products and speak with a local sales representative,” said Frontier Communications Coos Bay General Manager Will Burge. “The center has flat screen TVs so customers can experience the clarity of DirecTV HD service. Laptop computers powered by Frontier Fast High Speed Internet are available for watching YouTube videos with no delays. Customers can try out our crystal clear long distance product as well too!”
“Having a local store is another example of Frontier’s commitment to this community,” said Burge. “In addition to serving Bay Area customers, we will also be hosting events at the center that will benefit many area non-profits.”
During the Grand Opening event Frontier will donate up to $85 to the Egyptian Theatre for every new High Speed Internet, Digital Phone and Peace of Mind PC Product orders through The Great Frontier Donate. Frontier will host events with other non-profit Great Frontier Donate partners each month.
For information on Frontier’s products and services in the Bay Area contact General Manager, Will Burge at 541.269.2020 or visit the Experience Store at 276 Laclair Street in Coos Bay.
Cinco de Mayo is May 5. We’re celebrating and we want you to join in the festivities!
As you may know, Cinco de Mayo, which is Spanish for “fifth of May” is a holiday held on May 5, and observes the Mexican army’s triumph over the Battle of Puebla against French forces on May 5, 1862.
A celebration of Mexican heritage and pride, according to Wikipedia, “Cinco de Mayo is an American Civil War holiday, created spontaneously by Mexicans and Latinos living in California who supported the fragile cause of defending freedom and democracy during the first years of that bloody war between the states.”
This is not just a history lesson brought to you by Frontier Communications it’s a tribute to Cinco de Mayo and our way of celebrating by offering you a discount. In honor of Cinco de Mayo we want you to save on calls to Mexico.
Frontier is offering a great rate on our Freedom Essentials calling plan. Get 500 minutes for only $15 a month. Call 877-462-8188 today for details and join the Freedom Essentials calling plan to take advantage.
Happy Cince de Mayo!